Customer Support Jobs in United Kingdom

This range is provided by Ultramed. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are looking for a customer support officer to join our team to support the delivery of our products to help healthcare teams improve the lives of thousands of patients weekly. Salary : £26k

Who We Are

Ultramed is an award‑winning, B‑Corp certified company serving patients and healthcare providers in the UK and abroad. We won a King’s Award for Enterprise : Innovation in 2023. We are backed by the NHS Innovation Accelerator and are recognised by the UK Department of International Trade as one of the UK’s top 100 digital health companies. We have a smart, dynamic and diverse team working together to improve healthcare.

Our Mission

At Ultramed we’re on a mission to empower patients through technology and freeing healthcare teams to do what matters : caring for their patients. We believe software has the potential to change the way we deliver healthcare and help us live happier, healthier lives. We work hard every day to move the needle and deliver on that promise.

Our Values

• Integrity : Upholding honesty, transparency, and reliability in all interactions and operations, fostering trust among team members, customers, and patients
• Proactivity : Taking initiative to anticipate needs, solve problems, and drive continuous improvement, while remaining flexible and adaptable in the face of change and challenges
• Collaboration : Embracing teamwork and cooperation, valuing diverse perspectives, and working together to achieve common goals and solve complex problems
• Patient advocacy : Prioritising patient safety and well‑being in all endeavours, and striving for excellence in delivering high‑quality solutions

What We Do

Ultramed’s platform allows patients to securely share their personal health information with their healthcare teams. With Ultramed, healthcare teams can request information from a patient to help plan upcoming operations or procedures. Our platform reduces the number of unnecessary appointments for patients, improves patient safety and increases efficiency for healthcare providers.

What You’ll Do

Requirements

Essential

Desirable

Benefits

Equity, Diversity and Inclusion (EDI)

Ultramed is committed to fostering an equitable, diverse and inclusive workplace. One of our core values is integrity. That’s why we know that continuing to work on our approach to equity, diversity and inclusion helps make us an outstanding remote employer.

We are a small but growing team so it’s important for us to make sure that we are representative of the patients and clinicians we help every day, as well as showing our employees that they matter. We use EDI approaches to recruitment, hold whole team learning sessions on a variety of topics including inclusive language at work, and regularly review our benefits package to make sure it suits the differing and changing needs of our team.

We know that equity, diversity and inclusion is not a box‑ticking exercise. We are fully committed to the ongoing work needed to review and improve our current processes, and are eager to keep learning and finding new ways to make Ultramed a truly inclusive workplace.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting

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