Customer Support Agent

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Moodle with us!

At Moodle, we're on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world's most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you're ready to make a real impact, and be part of a global movement shaping the future of learning, join us let's transform education together!

Moodle with us!

At Moodle, we're on a mission to empower educators and learners worldwide with open, flexible, and innovative digital learning solutions. As the world's most customisable and trusted open-source LMS, we partner with schools, universities, and organisations to create better learning experiences for millions. If you're ready to make a real impact, and be part of a global movement shaping the future of learning, join us let's transform education together!

About The Role

As a Customer Support Agent, you'll be at the forefront of our client interactions. You'll provide comprehensive assistance, from resolving immediate problems to managing communication for upgrades, maintenance, and security updates. You'll also empower clients to fully leverage new features and innovative solutions. In this role, you'll have the opportunity to solve problems firsthand and collaborate with other teams when escalation is necessary.

This role is open within Europe.

What You'll Do

Most days in this role usually involve a mix of :

• Enthusiastically joining vibrant team sessions and events to collaborate and innovate
• Working closely with other Support team members, fostering a supportive environment
• Working dynamically with individuals across various teams, locations, and cultures, broadening your global experience
• Actively participating in regular 1-on-1 conversations, receiving mentorship and providing valuable feedback
• Contributing positively to engaging team projects, shaping the future of customer support
• Co-owning and actively adhering to the Support Team Agreement, ensuring a cohesive team dynamic
• Processing basic inbound support tickets and taking full ownership of resolutions, seeing them through to completion
• Collaborating with Triage Specialist (TS) Support Agents to escalate complex issues, expanding your problem-solving skills
• Consistently upholding Service Level Agreements (SLAs) within all support tickets, demonstrating your commitment to service excellence
• Developing and maintaining team-facing support documentation, contributing to knowledge sharing
• Proactively suggesting improvements to support processes and products, influencing positive change
• Accurately tracking billable and non-billable hours, managing your time effectively

Requirements

We'd love to meet you

Especially if you can tell us about your :

Demonstrated flexibility to accommodate working across diverse timezones.

Bonus points

Benefits

What's in it for you?

Moodle has a globally diverse team with over 280 team members in more than 25 countries around the world. We've built a passionate team of hard-working, driven and diverse people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)

In addition to this you can expect :

Learn More About Moodle

Moodle is the world's most trusted online learning solution, with a growing ecosystem of products and services, including Moodle Workplace, Moodle App, MoodleCloud, and more. The engine of our ecosystem is Moodle LMS, the secure and customisable open source learning management platform used by well over 300 million learners worldwide.

Find out more about us on our website.

At Moodle we are an equal opportunity employer that actively supports diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind. We're committed to fair recruitment and selection practices, ensuring we are drawing from a diverse range of sources to attract and select the very best person for the job. Learn more in our Diversity & Inclusion Charter.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Moodle by 2x

Get notified about new Customer Support Representative jobs in United Kingdom .

United Kingdom $60,000.00-$71,500.00 1 week ago

City Of London, England, United Kingdom £28,000.00-£33,000.00 1 day ago

Greater London, England, United Kingdom 2 days ago

Customer Support Specialist - United Kingdom

Greater Bristol Area, United Kingdom 2 days ago

Greater Bristol Area, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

Staines-Upon-Thames, England, United Kingdom 2 days ago

St Albans, England, United Kingdom 2 days ago

Customer Experience Specialist - Performance & Projects

London, England, United Kingdom 4 months ago

Manchester, England, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 2 days ago

Stoke-On-Trent, England, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 2 days ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Coventry, England, United Kingdom 2 days ago

London, England, United Kingdom 22 hours ago

Leeds, England, United Kingdom 2 days ago

Customer Support Agent - Bookkeeping / Accountancy software exp

London, England, United Kingdom 1 week ago

Diabetes Pump Customer Support Representative

Edinburgh, Scotland, United Kingdom 2 days ago

Belfast, Northern Ireland, United Kingdom 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr