Customer Support Advisor

Role Overview

We’re looking for a Customer Support Advisor who enjoys helping people, understands audio workflows, and can deliver clear, friendly, and effective support.

You’ll be the first point of contact for our users — solving technical issues, answering product questions, and ensuring every customer gets the most out of their Krotos tools.

Responsibilities

• Respond to customer enquiries over Zendesk, email, social media and conference calls
• Respond to both technical and sales enquiries
• Provide prompt responses to a volume of email enquiries
• Building relationships with Krotos’ customer base
• Identify customers’ needs and demonstrate effective problem-solving techniques
• Work with development team to track and identify issues in products
• Assist in Quality Assurance (QA) for products and website as required
• Maintain and develop on-going customer support procedures, in collaboration with Sales and Marketing and Web Development
• Perform regular tests on Krotos products on various Digital Audio Workstations
• Update FAQs on a regular basis

Required Skills & Experience

Preferred Skills

What We Offer

To Apply

Send your CV and a Cover Letter to admin@krotosaudio.com explaining why you are the best candidate for this role, referencing the requirements above and including two to three brief examples of relevant results.

Note : All offers are subject to eligibility to work in the UK or Greece and satisfactory references.

At Krotos, we value diversity and are committed to fostering an inclusive environment. We encourage applications from candidates of all backgrounds. Reasonable adjustments are available throughout the application and interview process.

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