Customer Support Executive

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

About Cryptio

We’re Cryptio. We build infrastructure to bring financial integrity to the crypto economy. Our enterprise-grade back-office and data platform power mission-critical accounting, reporting, and operational workflows for institutions, corporates, and crypto-native organisations.

We’re trusted by leaders like Circle, Societe Generale, Uniswap, Gemini, and the Government of El Salvador. We’ve raised $26m from top investors including Point Nine, 1kx, Tim Draper, and Ledger Cathay.

The role

We’re excited to be expanding our Customer Support Executive (CSE) team and are seeking two passionate individuals to join us! This is an excellent opportunity for crypto-native problem solvers to help some of the world’s largest institutions, stablecoin issuers, and DeFi projects get the most out of Cryptio’s enterprise-grade back-office platform.

What You’ll Do

This isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations.

• Deliver fast, empathetic, effective support via Plain
• Partner with Product, Engineering, and Sales to resolve issues and surface customer insights
• Report bugs, share feature requests, and champion the customer’s voice in product discussions
• Develop deep product expertise and help teammates with best practices and workarounds
• Own projects that improve our processes, documentation, and help center experience
• Drive measurable improvements to time to resolution and customer confidence

Tools

We’re Looking For Someone Who

Why you’ll love this role

Interview process

Here’s what to expect as we get to know each other :

Perks

👩💻 Remote or Hybrid working

🏝️ 25 days paid holiday plus bank holidays

🙌 One additional day of annual leave each year, up to 30 total days

🎂 Your birth off

🧘 Mental health resources, wellbeing programs, and professional coaching

🫶 Family-friendly policies

💪 Fitness and wellness budget

💻 MacBook Pro

🖥️ $200 home office setup budget

🎓Training and development budget

If this sounds like you, we would love to hear from you 🙌

At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Blockchain Services

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