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Onepilot ist ein innovatives Unternehmen, das sich auf das Outsourcing von Kundenservice spezialisiert hat. Auf Basis einer modernen, menschenzentrierten Vision bieten wir eine schlüsselfertige Lösung, mit der Unternehmen ihre Kundenbeziehungen effizient und in hoher Qualität managen können. Unsere Mission ist es, unseren Kunden ein einwandfreies Kundenerlebnis zu garantieren.
Bei Onepilot arbeiten wir mit freiberuflichen Kundenbetreuern zusammen, die speziell auf die individuellen Anforderungen unserer Kunden geschult sind. Diese Agenten werden leistungsbasiert vergütet und profitieren von einem Qualitätsbonus – ein Ausdruck unseres Engagements für Exzellenz. Unser Ziel ist es, ihnen ein flexibles, transparentes und bereicherndes Arbeitsumfeld zu bieten.
Als Onepilot-Agent arbeiten Sie auf freiberuflicher Basis und unterstützen die Kunden unserer Auftraggeber bei ihren Anliegen.
Nach einer E-Learning-Schulung zu den jeweiligen Kunden erhalten Sie Zugang zu einer Wissensdatenbank für das jeweilige Projekt. Mit Hilfe unserer Technologie und dieser Wissensdatenbank sind Sie in der Lage, Anfragen per E-Mail, Chat oder Telefon effizient zu beantworten.
Sie arbeiten komplett ferngesteuert und werden pro gelöstes Ticket bezahlt. Der Preis pro Anfrage hängt von der Komplexität, der Bearbeitungszeit und Ihrem Standort ab und liegt zwischen 0,40 € und 2 €. Im Durchschnitt verdienen unsere Agenten zwischen 15 € und 20 € pro Stunde.
⏱ Verwalten Sie Ihren eigenen Zeitplan
🦸 Flexible Arbeitszeiten, Montag bis Freitag zwischen 7 und 1 Uhr morgens.
🏠 Von zu Hause aus arbeiten
Möchten Sie arbeiten, wo Sie wollen und wann Sie wollen? Kommen Sie zu uns
Onepilot makes Customer Care Outsourcing simple and flexible.
E-merchants use Onepilot in the most flexible way to handle all or part of their customer support.
Powered with Onepilot tech, our agents turn into support heroes and efficiently solve all kinds of tickets for our clients, across all channels: chat, mail, phone or social networks.
Multi-channel. Offices in Paris and London. 100+ clients. Launched in 2021.
To continue this growth in France and Europe, the company is looking to triple its workforce in the coming months. Numerous opportunities open up every week and the prospects for development are significant 🚀
The missions within Onepilot are numerous: from account management to sales and product, you will evolve in a stimulating environment.
In figures Onepilot is :
👉 20% monthly growth 👉 300,000 tickets already answered 👉 15m raised 👉 +50 employees within the team 👉 Offices in Paris and London
