Customer Support Coordinator

Minebea Intec UK Birmingham searches for an employee as soon as possible as

Customer Support Coordinator (m / f / d) - Engineering

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. With it´s headquarters in Hamburg, Germany, we offer products and services that have stood for innovation, performance and reliability for about 150 years. Our product portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems and intuitive software solutions. With around 1000 employees at 19 sites worldwide and a network of over 200 certified distribution partners make us a global player in our industry.

Location : on-site in our office in Birmingham

Job Outline :

The Customer Service Team provides a number of key functions to the support both our customers and the Sales and Service teams. The role is varied and the environment is a fast-paced one, requiring the Customer Support Co-ordinator to be flexible and responsive, managing multiple tasks at the same time. This Customer Support Co-ordinator role has Service at it´s main focus.

Key Accountabilities & Responsibilities :

• Service activities service quotes to customers scheduling engineer visits in the UK and Ireland for emergency call outs, scheduled maintenance visits and installations ordering weights to sites and return responding to customer calls, including queries, call outs, etc managing a busy Service email inbox forecasting activity to inform future plans
• Other activities Liaising with colleagues on Order Input and Spare Parts to meet the customer need Liaising with Sales and Engineer colleagues Creating Customers on SAP Invoicing Service activity Providing cover for Order Input and Spares when neccessary, e.g. during busy periods / annual leave / sickness

Key Objective

Qualifications :

What we offer :

Our Brand Values!

Leading Technology - Trusted - Intuitive - Professional