Customer Support Agent

Get AI-powered advice on this job and more exclusive features.

This range is provided by Shockbyte. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$32,000.00 / yr - A$50,000.00 / yr

About Shockbyte

Have you ever had a two-week Minecraft spree, survived in ARK, or raided in Rust? Chances are, you've played on our servers. Shockbyte's one of the largest game server providers out there, with hundreds of thousands of players worldwide across 60+ supported games. We're looking for talented individuals to join us in shaping the future of multiplayer gaming as we know it.

We don't stop at providing servers, we elevate the experience and make server hosting seamless for every player and studio. Working with us means joining a global team of gamers who live and breathe the worlds we help create. We're passionate about technology, collaboration, and levelling up what multiplayer can be.

At Shockbyte, what matters is your skill and passion. Whether you learned in a classroom, a code editor, or a server console, we value what you can build.

We're looking for people who take initiative, thrive in fast-paced environments, and love solving problems that shape the way millions play together. If you want to turn your gaming experience into something bigger, something that powers communities across the world, Shockbyte is where you can make it happen.

About The Role

We're looking for a Customer Success Operator to deliver fast, friendly, and reliable support to players and server owners around the world.

In this role, you'll handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries. You'll be the bridge between our users and our, ensuring every player gets back in the game quickly and every issue is handled with care and precision.

Location Type

Remote

You’ll Thrive Here If…

🎮 You take responsibility, see things through, and never leave problems unsolved.

🎯 You push objectives forward with bold actions and meaningful impact.

🌱 You’re always learning, asking questions, and helping others level up.

🧩 You welcome feedback, value honesty, and put the team above ego.

🔐 You share knowledge openly, make your work visible, and build trust through clarity.

Requirements

Core Skills

• Excellent written communication skills with a clear, friendly, and professional tone
• Strong problem-solving and technical reasoning skills
• Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests
• Solid understanding of game server environments and hosting fundamentals
• Customer-first mindset. Proactive, patient, and solution-oriented in every interaction

Bonus XP

Experience & Background

Benefits

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting

#J-18808-Ljbffr