Manager, Customer Support

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate : Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Intro and job overview :

• The Manager will be responsible for a team of Support Engineers that provides software technical support for Precisely SaaS products to Customers and Partners by phone or email in a global team that supports 24x7x365.
• The person will also be responsible to technically guide and accountable for minor customer escalations. S / he possesses a good knowledge of the company’s products and other applications used by our customers and partners.
• This full-time position is remote, based in Europe. The successful candidate will lead a team of technical staff that have practical and operational knowledge in Precisely SaaS products.
• The candidate must be a fluent English speaker. Other European languages such as French or German would be a plus.

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Preferred qualifications :

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