Customer Service Advisor

Overview

A new career opportunity has arisen for a Full Time, Customer Service Advisor to join our client's Biggleswade office and be part of their on-line operations team, to help assist in the day to day running of their customer services department.

This is a fantastic opportunity to join an exciting division of a large well-established business, with impressive offices and premises!

Working within the electrical wholesales industry, this business is looking for individuals to join their team of up to 20 employees. This position will be dealing with a high-volume of in-bound calls on a daily basis.

Responsibilities

• Inbound & outbound calls to customers and Internal Branches.
• Processing customer\'s website placed product orders
• Processing internal Branch placed product orders
• Communicating with customers via on-line chat & e-mail communications
• Tracking orders and liaising with all courier networks, dealing with returns
• Problem solving as and when required
• Assisting customers when using business website, placing orders etc. offering support
• General office / customer service duties and administrative tasks

Skills, Knowledge, Qualification & Experience

Additional details

Successful applicants will need to be motivated, enthusiastic and hard working with a positive and friendly attitude.

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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