Customer Service Advisor

Working for our St Ives based client you will deliver excellent customer service by handling inbound and outbound calls efficiently, resolving customer queries, and ensuring a positive customer experience at all times.

Key Responsibilities

• Answer inbound customer calls promptly and professionally.
• Handle queries, complaints, and requests with empathy and efficiency.
• Accurately update and maintain customer records on internal systems.
• Escalate issues where necessary to the relevant team / department.
• Meet personal and team performance targets (call handling, quality, and customer satisfaction).
• Contribute to a positive and supportive team environment.

Skills & Experience

Call Julie!

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