Customer Service Advisor

About Us

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.

We are currently looking for a Customer Service Advisor to join our team in Corby. This role is essential in maintaining our high standards of customer care.

Job Responsibilities

• Serve as the main point of contact for customer queries via phone, email, and chat
• Provide detailed information about energy contracts and address any client concerns
• Efficiently resolve customer issues to enhance their experience with our services
• Keep accurate records of customer communications and update client information
• Work collaboratively with internal teams to ensure customer satisfaction
• Contribute to process improvements based on customer feedback

Join us if you're enthusiastic about delivering outstanding customer service and are keen to make a positive impact on our clients' experiences!

Requirements

Strong problem-solving skills and a customer-centric outlook...