Customer Service Advisor

Customer Service Advisor

MK43 0YL

£13.00 per hour

Temp - Perm

Pin Point Recruitment is currently recruiting for a Customer Service Advisor to join a growing and dynamic customer service team. This is an exciting 12-week temp-to-perm opportunity, offering excellent progression, a supportive working environment, and long-term career prospects.

The Role :

As a Customer Service Advisor, you will play a vital role in delivering excellent service to customers across multiple channels including phone, email, live chat, and social media. This is a target-driven position where you will combine your personality and communication skills with the tools and training provided to deliver high-quality results.

Key Responsibilities :

• Deliver first-class service and support to customers, ensuring all interactions are handled professionally and effectively.
• Manage inbound calls, emails, live chats, and social media queries.
• Handle up to 50 customer calls per day / 250 per week while maintaining high standards.
• Achieve set performance targets, including :
• 5 price reductions per week
• 2 TrustPilot reviews per week
• Average call time of 5–6 minutes
• Customer wait time under 1 minute
• Provide accurate information and solutions, reassuring customers and resolving issues quickly.
• Work collaboratively with the wider team to maintain excellent service standards.
• ...