Customer Service Advisor

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Where :

EE Gosforth Park Way - Newcastle upon

Tyne, NE12 8ET OR

EE Tyneside - 6 Silver Fox Way,

Newcastle upon Tyne NE27

0QJ

Salary :

£25,087.00 rising to £25,684.00 at 9 months in role,

plus incentives and bonuses

Hourly

rate :   £12.82 per hour rising to £13.12 per hour at 9

months in role

Start

Date :   November

2025

Full Time : 37.5

hours per week

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Why

this job

matters

Are

you someone who likes solving problems? Maybe you like gaming or

tinkering with technology? If so, you have transferrable skills to

succeed in a Customer Service Technical role with

EE.

Why not use your

skills to make a difference and join our Broadband Technical Team

in EE Gosforth OR EE Tyneside . You’ll

be talking over the phone to customers with all sorts of broadband

tech-related queries. You could be helping someone with a simple

router question or something that needs a bit more work and

ownership, you’ll be there for the customer supporting them all the

way.

You don’t need

specific experience to join us. Provided you’re naturally helpful,

calm, and can build relationships – we can train you on the

rest.

We understand that

life never stands still, and like most roles within EE, this

opportunity is designed with flexibility in mind. We’re here to

support you in being successful, meaning we’ll do everything we can

to make sure you don’t miss that appointment or can look after your

family in an emergency. Just a few ways we’re doing this include

allowing you to schedule your own breaks and banking time, and the

option of occasional home

working.

What’s

in it for

you?

A great starting

salary of  £25,087.00 rising to £25,684.00 at 9 months in role,

plus incentives and bonuses.

Online GP – Giving

you access to a GP via telephone or video 24 / 7 for both you and

your immediate family, fully funded by

us.

Market leading paid carer’s leave, up to 2

weeks off for carers to give that bit of extra support to our

colleagues who are caring for family or friends who are disabled,

ill or elderly.

Family Leave - Equalised

maternity, paternity, and adoption leave and it gives all parents

18 weeks full pay and 8 weeks half pay in the first year however

they choose to grow their

family.

Huge discounts of EE & BT products

including your Mobile and Broadband – saving

you hundreds of pounds every year.

Support in

carving your own career path. We are passionate about developing

our people and we’ll support you in achieving the career you

want.

Season Ticket Travel Loan – giving you

the funds to pay for your travel to and from work up front, making

a difference where it counts.

Volunteering

days, so you can give back to your local

community.

Optional Private Healthcare and

Dental, to protect you and your

family.

On

top of all that, we’ve got a great team culture, meaningful

support, and tailored training to help you build a lasting career.

What are you waiting

for?