Customer service advisor

Customer service advisor

12-Month Fixed-Term Contract

Location : Durham

Hourly Rate : £12.60-£18.90

Various shift patterns

You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need

Benefits will include vouchers for Star performance

Free coffee and tea available onsite We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract. This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.

Role Overview as a Customer service advisor

You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.

Key Responsibilities as a Customer service advisor

Process inbound and outbound calls, emails, and customer enquiries in line with established procedures

Accurately complete transactions and maintain up-to-date records, both digital and manual

Prioritise and manage daily workloads effectively to meet deadlines

Escalate non-routine queries or issues appropriately

Collaborate with colleagues to support ove...