Account Director - Retail, Leisure & Hospitality

Description

The Role

We are seeking an experienced, growth-focused Account Director to join our Retail, Leisure & Hospitality (L&H) Practice. As an Account Director, you will be responsible for managing a portfolio of Retail, L&H clients which include complex, high-value accounts requiring tailored risk management solutions. This role offers a fantastic opportunity to make a significant impact in the insurance industry, working within a globally recognised organisation.

Key Responsibilities

• Client Relationship Management : Take ultimate responsibility for delivering the required services to clients, building long-term relationships, and becoming a trusted advisor on their risk and insurance requirements.
• Strategic Solutions Delivery : Develop and implement risk transfer and risk management solutions that align with the unique needs of clients in the Retail and L&H sectors.
• Stakeholder Engagement : Identify and engage with key decision-makers and budget holders within client organisations, fostering strong, lasting relationships.
• Industry Expertise : Provide technical, industry, and subject-matter expertise, drawing on internal resources where necessary to deliver comprehensive solutions to clients.
• Collaboration : Work closely with specialist technical teams across the business and the wider group to meet client needs effectively and deliver top-tier solutions.
• Business Development : Drive the sales process to win, retain, and develop profitable new clients. Ensure business growth by identifying opportunities for account expansion and delivering additional services where appropriate.
• Placement Strategies : Develop and implement strategies to optimise revenue from both new and existing clients, using appropriate placement channels.
• Team Leadership : Lead and support a dedicated service team, ensuring seamless delivery of services and maintaining high standards of performance.

Qualifications

The Requirements

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com

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