Technical Support Specialist

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We’re looking for a Technical Support Specialist to join our Customer Support team. This role is ideal for someone who is technically curious, customer-focused, and ready to deepen their product knowledge and problem-solving skills. You’ll work closely with customers to troubleshoot product issues, advocate for their needs, and help deliver a consistent, high-quality support experience.

As a Support Specialist, you’ll handle a range of customer inquiries with increasing complexity, contribute to internal documentation and tooling, and collaborate with teammates across Product, Engineering, and Customer Success. You’ll develop expertise across key areas of the Airtable platform — including views, automations, permissions, and interfaces — while building the foundational skills for more advanced roles in Support or Customer Experience.

What you'll do

• Respond to customer inquiries across multiple channels (email, chat, community) with clarity, empathy, and technical accuracy.
• Troubleshoot and resolve product issues involving formulas, views, automations, interfaces, and linked records — escalating appropriately when needed.
• Identify root causes and patterns in customer-reported issues, documenting insights to inform team workflows and product feedback.
• Contribute to internal documentation and reusable macros to improve the consistency and efficiency of our support.
• Partner with teammates and cross-functional stakeholders (Product, Engineering, CX) to ensure we’re delivering a seamless experience across touchpoints.
• Support peer enablement by sharing learnings, participating in QA, and contributing to knowledge-sharing rituals.

Who you are

Shift Details

This role is based in the EMEA and will work a standard shift of 7 : 00 AM - 4 : 00 PM local time, Monday through Friday. This schedule is designed to extend our real-time coverage for technical issues into early EST hours and support customers in the EMEA region during their business day.

What We Offer

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clickinghere .

Stay Safe from Job Scams

All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com . Learn more about avoiding job scams here .

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