Technical Support Advisor

Location : Remote

Salary : Up to £26K

12 Month FTC (Maternity Cover)

Nobul is collaborating with an innovative SaaS company to grow their customer support team.

About our client :

We are an award-winning company founded in 2006. For more than a decade, our mission has been to provide the waste management and recycling industry with the most comprehensive and powerful business management software solution delivering unrivalled performance, productivity, efficiency and cost-effectiveness.

We are looking to hire a Customer Support Specialist to play a critical role as the first point of contact for clients contacting the Help Desk for our SaaS product. We want to speak to customer-focused individuals with strong attention to detail and the ability to go beyond clients' initial requests to understand their underlying needs.

• You will;
• Update employers' CRM system with client's feedback, specific needs and requirements;
• Develop new tools to improve business processes;
• Implement and manage on-screen help ideas via our online helpdesk;
• Communicate client information and requirements back to the team; helping to Contribute ideas for future enhancements and new software features in team meetings
• Ensure quality of service by developing a thorough and detailed knowledge of the product and maintaining this as new features are released
• Multi-task and track dozens of open tickets at vari...