Customer Success Manager

Overview

Customer Success Manager - Sage X3 & Sage Intacct

Location : Fleet, Hampshire (Hybrid - 3 days office / 2 days home)

Type : Full-time, Permanent

Salary : £45,000 - £55,000 + Bonus + Excellent Benefits

About the Company

We are a leading Sage partner with over 20 years' experience delivering, implementing, and supporting Sage X3 and Sage Intacct solutions across multiple industries. With a strong reputation in the ERP market, we are expanding our team and now seeking a Customer Success Manager to join us.

The Role

As a Customer Success Manager, you will be the key contact for a portfolio of Sage X3 and Intacct customers. You\'ll build long-term relationships, ensuring clients achieve maximum value from their systems while driving satisfaction, retention, and account growth. This is a fantastic opportunity for someone who is customer-focused, proactive, and passionate about ERP solutions.

Responsibilities

• Build trusted relationships with Sage X3 and Intacct customers.
• Act as the main contact for customer queries and escalations.
• Support onboarding, adoption, and effective system usage.
• Proactively monitor accounts and identify improvement areas.
• Drive customer satisfaction, retention, and growth.
• Collaborate with technical teams to resolve issues.
• Identify upsell and cross-sell opportunities.
• Represent the customer voice internally.
• Track and report on customer health and progress.

About You

What’s on Offer

Apply today to join a growing, customer-focused ERP consultancy

#J-18808-Ljbffr