Senior Manager, Customer Success Engineering EMEA

Overview

Cohesity is the leader in AI-powered data security. Backed by major customers and partners, Cohesity provides data protection for on‑premises, cloud, and edge environments. We are looking for a leader to manage and guide a team of Customer Success Engineers (CSEs) to solve complex customer challenges, optimize Cohesity solutions for maximum efficiency and ROI, and ensure smooth integration with customers’ IT strategy. This role reports to the VP of EMEA Customer Success and will align resources to meet customer needs and operational targets.

Responsibilities

• Recruit, inspire, and manage a team of high‑performing Customer Success Engineers; foster a culture of continuous learning and collaboration.
• Build a culture of collaborative problem‑solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments; ensure deployments are efficient and aligned with IT strategies to maximize ROI.
• Guide the team in professional certification and readiness to address emerging customer challenges.
• Serve as a technical SME and guide CSEs through technical and procedural escalations and processes as needed.
• Manage delivery of CSE commitments to customers and maintain a high level of customer satisfaction across Customer Success services.
• Define and monitor performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.

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Equal Employment Opportunity Employer (EEOE) : Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In‑Office Expectations : Cohesity employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2–3 days a week of their choosing.

Interested candidates outside designated areas are welcome to apply, provided they have the right to work in the job location.

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