Senior Manager, Customer Success Engineering EMEA

Overview

Senior Manager, Customer Success Engineering EMEA – leadership role to manage and lead a team of Customer Success Engineers who solve complex customer challenges, optimize Cohesity solutions for maximum efficiency and ROI, and ensure smooth integration of Cohesity solutions with customers’ IT strategy.

Responsibilities

• Recruiting, inspiring, and managing a team of high-performing Customer Success Engineers, fostering a culture of continuous learning and collaboration.
• Building a culture and mindset that emphasizes collaborative problem-solving, proactive technical guidance, and seamless integration of Cohesity solutions into customer environments, ensuring deployments are efficient and aligned with IT strategies, driving maximum ROI.
• Guide the team in professional certification and ensure readiness to address emerging customer challenges.
• Serve as a technical SME in related technologies for Cohesity and guide Customer Success Engineers through technical and procedural escalations and processes as needed.
• Manage the delivery of Customer Success Engineer commitments to customers and ensure an overall high level of customer satisfaction across Customer Success services.
• Define and monitor performance metrics for the CSE team, ensuring efficient utilization of delivery days and service resources.

Qualifications

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

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