service coordinator

Service Co-ordinator / Administrator – Laindon Essex £28 / 30k.

Location :  Laindon Essex.

Department :  Office Services

Reports To :  Office Manager / Service Manager / Directors

Salary :  £28,000 – £30,000 per annum

Working Hours :  Monday to Friday, 8 : 00am – 5 : 00pm

Holiday Entitlement :  28 days (including bank holidays)

Start Date :  TBC

Role Summary

We are seeking a proactive and highly organised Service Co-ordinator / Administrator  to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience.

Key Responsibilities

• Handle client communications professionally, providing timely and accurate information to internal and external stakeholders.
• Support the Service Manager in managing and updating electronic planners and internal scheduling systems.
• Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls.
• Monitor and update client portals, ensuring real-time visibility of service status and compliance records.
• Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs.
• Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing.
• Manage customer queries, feedback, and service progress follow-ups.
• Administer a portfolio of client sites, supporting contract renewals and compliance obligations.
• Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries.
• Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox).
• Carry out general office administrative tasks and ad hoc duties as required.

Person Specification

Essential Skills & Attributes :

Desirable Qualifications :

IT Proficiency :

Why Join Us?

If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success.