Service Support Coordinator

Service Support Coordinator

Hours : Monday Friday, 08 : 30 17 : 00

Location : Gillingham, Kent

Salary Range : £26,000 - £28,000 depending on experience

Contract type : Permanent

Your next role

Are you ready to take the next step in your career within the Fire and Security Systems industry? Were looking for a proactive and organised Service Support Coordinator to join our team and play a vital role in delivering exceptional customer service and operational support. This is a fantastic opportunity to be part of a dynamic service department where your contributions will directly impact client satisfaction and the smooth running of our operations.

What you will be doing

As a Service Support Coordinator, you'll be the backbone of our service team, ensuring continuity and efficiency in our day-to-day operations. Your responsibilities will include :

• Providing cover for Account Handlers, maintaining strong client relationships in their absence.
• Coordinating planned maintenance and remedial works with clients and engineers.
• Ensuring all works are delivered within KPI deadlines and are financially and commercially sound.
• Preparing risk assessments and method statements for planned maintenance.
• Responding to emergency call-outs within agreed KPIs.
• Handling client enquiries promptly and professionally, escalating when necessary.
• Managing administrative tasks such as data entry, job bookings, and communication via email and phone.
• Processing paperwork including worksheets and purchase orders in line with ISO procedures.
• Supporting the wider service team and stepping in where needed to ensure seamless service delivery.

Who we are looking for

Were se eking someone who is not only organised and detail-oriented but also thrives in a fast-paced, client-focused environment. The ideal candidate will have :

Who we are

We lead the way in providing top tier independent fire and security solutions to protect your people, property and planet. With a name that combines our two passions of fire / security solutions- Sense, and our commitment to safeguarding our environment Eco, we are a company that lives our values.

First Carbon Neutral certified fire and security company in the UK, we always conduct our business in a way that is environmentally friendly and protects our planet and its resources. We pride ourselves on our dynamic innovative approach, exceptional technical expertise and absolute dedication in providing excellent customer service. We design, install, maintain, and service compliant solutions across a wide range of sectors, including commercial, industrial, education, healthcare, and government.

We foster an inclusive, supportive culture where wellbeing, professional growth, and work-life balance are at the heart of what we do.

Why come and work for us

Here at Senseco we know that it is our colleagues that are the key to our success. Working with us you will be part of a friendly and inclusive team, where we want you to bring your ideas and personality to the table. As we always strive to develop and improve, we are committed to supporting our colleagues do the same, therefore investing in our people is cornerstone of our business. We offer :

If you're looking to grow your career with a forward-thinking company that makes a real difference, to peoples safety and to the planet, wed love to hear from you!

How to apply

To apply for this exciting opportunity, please submit your CV through CVMinder . We look forward to hearing from you!

Diversity and inclusion

We believe that different perspectives and backgrounds are what makes a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support and embrace diversity.

If you are an individual with a disability, and would like to request a reasonable accommodation as part of the employment selection process, please let us know.