Operations Manager

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This range is provided by Artisan People Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.

The Role

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.

• Leading and managing the Operations team, assessing workloads and allocating accounts
• Managing and developing the team through weekly catch-ups and tailored development plans
• Managing the full operational process, responding to follow-up queries and customer needs
• Maintaining strong working relationships with warehouse partners and improving fulfilment processes
• Updating warehouse teams on B2B requirements such as kitting and reworks
• Overseeing order fulfilment, export documentation, and compliance paperwork
• Acting as the point of escalation for urgent issues and key projects
• Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
• Supporting credit control with account reconciliation
• Working with the Ecommerce team to resolve stock / order issues and reduce web errors
• Creating reports to monitor open orders and support wider business decisions
• Providing weekly updates on operational performance and ongoing projects
• Supporting Sales teams across various territories and planning seasonal product launches
• Driving the S&OP process through post-activity evaluations

How You’ll Dazzle Us

Seniority level

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Location : London Area, United Kingdom. Salary : £50,000.00-£50,000.00.

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