Program Services Coordinator

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Responsibilities

• Being the first point of contact for Cruise Managers and Local Hosts for day-to-day operational business.
• Communicating last-minute changes to vendors, Cruise Managers, Local Hosts, and ships as needed.
• Liaising with Suppliers on participation levels and services needed per cruise, readjusting as required.
• Controlling the quality and performance of suppliers, Cruise Managers, and Local Hosts (assigned ships).
• Following up on service quality and feedback from Cruise Managers and Local Hosts (assigned ships).
• Covering emergency duties / phone (including weekends) on a rotational basis.
• Communicating with international offices / teams to successfully deliver Uniworld cruises / products.
• Performing general administrative duties, including invoicing queries, deviations, special events / activities, and daily operations for assigned ships.
• Handling special assignments and projects as delegated.

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