Program Coordinator

Join to apply for the Program Coordinator role at EZRA Coaching

Location : London Hybrid (3 days a week in Old Street Office)

Who We Are

We believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we d

The Role

As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.

What You’ll Do

• Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle.
• Coordinate and manage participant activations / launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
• License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
• Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.
• Manage access to external partner platforms (Masterclass, Headspace)
• Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
• Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.

About You

You have :

You are :

Life at EZRA

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.

Job Details

#J-18808-Ljbffr