Customer Service Advisor

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Customer Service Advisor, Claver House West Industrial Park

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Job Category :

Other

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Job Reference : 7dd57fbc7dcf

Job Views : Posted :

25.06.2025

Expiry Date : 09.08.2025

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Job Description :

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment?

Our client, one of the UK's leading retailers, is expanding their customer engagement centre team. We are seeking talented individuals to join us in creating delightful experiences for their valued customers.

As a Customer Service Representative, you will be an ambassador of the brand, embodying their values and leading by example.

Location : Dryburgh Industrial Estate, Dundee, DD2 3TN & home-based (hybrid working pattern)

Pay Rate : £12.10, with enhancements to £14.15 (hours worked 20 : 00 - 23 : 00) and overtime to £18.15 (bank holidays)

Hours : Full-time, 5 days, 35 hours per week, including weekends, shifts between 07 : 00 and 23 : 00, hybrid working (3 days office-based)

Duration : Ongoing contract

What You'll Do :

• Provide outstanding service to customers over the phone, handling queries, concerns, and feedback with professionalism and empathy.
• Assist with order queries, delivery updates, product information, and more.
• Resolve customer complaints promptly, turning negatives into positives.
• Utilise systems and tools to process requests and maintain records.
• Collaborate with team members and departments for seamless support.
• Follow the Business Code of Conduct, acting with integrity.

What We're Looking For :

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