Customer Service Advisor

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Customer Service Advisor

Unit : Consumer

Location : Merthyr Contact Centre, Merthyr Tydfil, United Kingdom

Full time : Permanent

Salary : £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Address : Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device question or a more complex issue, you'll help keep them connected with their loved ones. The role offers diverse and dynamic challenges.

You don’t need specific experience to join us. As long as you're naturally helpful, calm, and capable of building relationships, we can train you on the rest.

We value work-life balance and offer flexibility. We’ll support your success by allowing you to schedule your breaks, bank time, and occasionally work from home when needed.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24 / 7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends who are disabled, ill, or elderly.
• Family Leave : 18 weeks of full pay and 8 weeks of half pay for maternity, paternity, and adoption leave, available to all parents within the first year.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support for your career development. We’re committed to helping you achieve your professional goals.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with meaningful support and tailored training to help you build a lasting career. What are you waiting for?

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