Customer Service Advisor

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Salary : £25,000 | Full-Time | Monday to Friday (35 hours per week)

We’re partnering with a leading Customer Service Centre in Salisbury to recruit enthusiastic Customer Service Adviser to join their dynamic and supportive team.

If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.

Why You’ll Love Working Here

We know it’s not just about the job – it’s about the whole package. Here’s what you can expect :

• Competitive salary with annual pay reviews
• 10% non-contributory employer pension
• Annual performance-based bonus
• Group income protection and life assurance

Work-Life Balance

Modern Workplace

About the Role

As a Customer Service Adviser, you'll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally.

You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively – so strong IT skills (Word, Excel, and Outlook) are essential.

Working Hours

35 hours per week, Monday to Friday. You’ll work one of the following shifts (issued a week in advance), each including a one-hour lunch break :

What We’re Looking For

You’ll thrive in this role if you :

Interested?

Click ‘apply now’ and one of our team will be in touch. We’re excited to hear from you!

A Bit About the Company

We’re a financial platform company – and we’re on a mission to make retirement more rewarding. That means doing things differently. From day one, we put people first – our customers, our advisors, and our colleagues.

We’ve built a business where partnership and collaboration are at the heart of everything we do. We work hard, celebrate our wins, and continuously shape our platform to deliver the very best experience.

Our culture sets us apart. We champion flexibility, wellbeing, diversity, and doing the right thing – inside and outside of work. And when it comes to benefits? We’ve got that covered too – with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.

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