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Customer Service Advisor
Utility Collections LtdUnited Kingdom10 days ago
Job type
- Full-time
Job descriptionCompetitive basic salary with uncapped commission Realistic OTE of £40,000+ Full training and ongoing development Join a growing, dynamic, and supportive team Be part of a scale-up business making a real difference in the energy sector Office-based role in a professional and approachable environment A confident communicator with strong telephone skills Resilient and able to remain calm under pressure Empathetic and adaptable to customer needs Organised with great attention to detail Motivated and able to manage workload independently Team player who follows structured processes Tech-savvy, especially with Microsoft Office and CRM systems Experience in credit control or debt resolution Background in utilities or energy industry Proactively contact commercial customers with outstanding balances Negotiate payment or alternative resolutions Investigate and resolve account queries Act as intermediary between energy suppliers and customers Manage payment plans to completion Recognise vulnerable customers and adjust approach accordingly Identify non-compliance and escalate as needed Take meter readings and promote smart meter installations Manage own customer account portfolio Meet individual and team KPIs Seniority level : Entry level Employment type : Full-time Job function : Customer Service Industry : Administrative and Support Services
Join to apply for the Customer Service Advisor role at Utility Collections .
- Working hours : Monday to Friday 8 : 45 – 4 : 45 (with an hour early finish on a Friday)
- 24 days annual leave + Bank Holidays
- Closed between Christmas and New Year
- Location : Poulton-le-Fylde, FY6 8JX (office based)
- Salary : £25,000 to £27,000 + Commission
- On Target Earnings : £40,000+
What’s in it for you?
Who would this role suit?
Preferred Skills and Experience
Key Responsibilities
If you have experience in roles such as Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, or similar, we’d love to hear from you.
Additional Details
J-18808-Ljbffr
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Customer Service Advisor • United Kingdom