Customer Service Advisor

My client is looking to recruit a team member to work in a small team based in Sherburn In Elmet. Working within manufacturing for the construction industry

• Process sales orders / schedule orders onto SAP system
• Process returns / credits onto SAP
• Adhere to ISO Company Procedures
• Answer all incoming telephone calls in a prompt and professional manner
• Provide accurate and timely information to customers regarding stock availability, order progress and pricing
• Create Price quotations and maintain the tracking using Folders, Files and Access Database
• Offer alternative parts as and when required using the part finder function on SAP and in conjunction with the application Engineers
• Request and track quality documentation using various systems
• Liaise with carrier companies regarding delivery of goods
• Liaise with purchasing and suppliers regarding despatch dates, changes to orders etc
• Liaise with the Application Engineers regarding Technical enquiries / alternative parts
• Notify customers about state of order at any time from receipt of order up to despatch and delivery
• Maintain customer records and their updates in appropriate files
• To undertake additional duties as may be assigned from time to time
• To implement the Company Health and Safety Policy and maintain the required standards

The ideal candidate will need excellent IT skills including knowledge of SAP. Be driven and self motivated and able to work as a team player.

Experience of a similar role is ideal but full training will be given.

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