Onsite IT Support Engineer

Job Description

Salary : £26,000 per annum

Location : Cheadle

Working Hours :  Mon to Fri working between 8 : 30am and 6 : 30pm (37.5 hours)

You will be working in the IT arm of the business, providing an excellent service to 250+ external customers. The role involves being the first point of contact for our customers when a ticket is logged, this includes speaking to the customers over the phone, logging and responding to emails and logging tickets proactively

Responsibilities :

• Working as onsite IT Technician at customer sites in central London to resolve user issues.
• Liaising with Projects Team installing network infrastructure at customer sites
• Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
• Act as the initial point of contact in the resolution of user IT issues.
• Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
• Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the                  customer.
• Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities         of the support / service desk.

Qualifications

A knowledge of the following would be an advantage :

Additional Information

This role reports into the Chief Financial Officer, although will be expected to have strong relationships across the Group Board of Directors.

What are the benefits of working at Daisy?

Our ethos is simple : the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

LI-Onsite