Onsite IT Support Engineer

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Details :

Salary : £24,000 per annum

Location : Cheadle

Working Hours : Mon to Fri, 8 : 30am - 6 : 30pm (37.5 hours)

You will work in the IT division, providing excellent service to over 250 external customers. The role involves being the first point of contact when a ticket is logged, including speaking to customers over the phone, logging and responding to emails, and proactively logging tickets.

Responsibilities :

• Work as an onsite IT Technician at customer sites in central London to resolve user issues.
• Coordinate with the Projects Team to install network infrastructure at customer sites.
• Log helpdesk emails promptly into the helpdesk system.
• Act as the initial contact for resolving user IT issues.
• Accurately record all activities related to customer IT issues in the helpdesk system.
• Update all helpdesk tickets daily, even if there has been no customer communication.
• Escalate IT issues and collaborate with Project Engineers to resolve issues beyond support scope.

Qualifications :

Additional advantages include knowledge of :

Additional Information :

This role reports to the Chief Financial Officer but requires strong relationships across the Group Board of Directors.

Benefits of working at Daisy :

Our ethos is simple : the more you put in, the more you get out.

We are proud to have received a 2-Star accreditation by the Sunday Times Best Companies and to be voted the UK's No.1 Telecoms company in 2023.

Benefits include :

LI-Onsite

J-18808-Ljbffr