Cloud Infrastructure & Application Support Engineer

About this job

Cloud Infrastructure & Application Support Engineer

Cheadle (4 days office / 1 day home)

34,000 - £40,000 + Bonus + Benefits

An opportunity has arisen for an experienced Cloud Infrastructure & Application Support Engineer to join a growing team supporting mission-critical software used in the social care and assisted living sectors. This is a hybrid role based in Cheadle, with the flexibility to work from home one day per week.

You will be responsible for supporting both cloud-hosted and on-premise applications, ensuring platform reliability, security, and performance in line with high availability and compliance standards. The position offers exposure to Azure cloud technologies, networking, VoIP / SIP, and both Windows and Linux environments.

Key Responsibilities :

Provide remote application support for cloud and on-premise systems.

Manage and maintain Azure infrastructure (IaaS, vNets, security, monitoring).

Support Windows Server (2012-2019), desktop environments, and Linux (Debian).

Administer SIP / VoIP platforms (3CX, Freeswitch, Kamailio, STUN).

Write and troubleshoot SQL queries; maintain SQL Server environments.

Maintain documentation, knowledge base articles, and support procedures.

Ensure compliance with ISO9001, ISO27001, and CyberEssentials standards.

Work with support desk tools (Salesforce Service Cloud desirable).

Assist with system builds, UAT testing, and hardware / software licensing.

Travel occasionally to customer and other UK sites as needed.

Requirements :

Minimum 2 years' experience in a similar role (DevOps, Support, Infrastructure).

Strong Azure IaaS and cybersecurity knowledge.

Proficient in SIP / VoIP technologies and networking (VPNs, VLANs, DMZs).

Experience with Windows Server and ideally Linux.

Confident using help desk / ticketing systems.

Strong communication and documentation skills.

Full UK driving licence.

Package :

Salary : £34,000 - £40,000

Bonus scheme

25 days holiday + bank holidays

Laptop provided

Life assurance (3x salary), healthcare and mental wellbeing services

Enhanced maternity / paternity pay and sick pay

Holiday purchase scheme, staff discounts, bike to work scheme and more

Click apply now to be considered for this opportunity.