Onsite IT Support Engineer

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services to keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions – so there’s always an exciting new opportunity to support UK businesses.

Job Description

Salary : £24,000 per annum

Location : Cheadle

Working Hours : Mon to Fri, between 8 : 30am and 6 : 30pm (37.5 hours)

You will work in the IT arm of the business, providing excellent service to 250+ external customers. The role involves being the first point of contact for customer tickets, speaking to customers over the phone, logging and responding to emails, and proactively logging tickets.

Responsibilities

• Work as an onsite IT Technician at customer sites in central London to resolve user issues.
• Liaise with the Projects Team to install network infrastructure at customer sites.
• Log all helpdesk emails onto the helpdesk system promptly.
• Act as the initial contact for resolving user IT issues.
• Record all activities related to customer IT issues clearly and accurately in the Helpdesk system.
• Update all helpdesk tickets daily, even if there has been no communication with the customer.
• Escalate IT issues and collaborate with Project Engineers to resolve issues beyond support scope.

Qualifications

Additional advantageous knowledge includes Office 365 / Azure fundamentals, Hyper V, CRMs, Backup and recovery technologies, and antivirus software.

Additional Information

This role reports to the Chief Financial Officer but requires strong relationships across the Group Board of Directors.

Benefits at Daisy

Our ethos is simple : the more you put in, the more you get out. We are proud to be awarded a 2-Star accreditation by the Sunday Times Best Companies and voted the UK's No.1 Telecoms company in 2023. Benefits include :

J-18808-Ljbffr