Customer Success Manager

Role : Customer Success Manager

Location : London

Your role will be part of the wider Sales team, driving commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate ability to lead, consult and advise clients on best practice and share industry knowledge.

Key Responsibilities :

• You will manage a portfolio of enterprise and medium sized clients serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success whilst our New Revenue teams drive growth.
• You will orchestrate overall relationships with assigned strategic and complex enterprise customers, which will include growing adoption, ensuring retention, and optimising client sentiment.
• You will also work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
• You will be responsible for setting up curriculums and programs with these clients, so need to have a curiosity and interest in our content, product offerings and how these solve for client needs.

About you :