Customer Success Manager

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. This fully remote role is ideal for someone based in the UK who is passionate about helping customers succeed and is ready to grow into a more advanced training and onboarding role over time.

• Manage and maintain the customer database, ensuring records are accurate and up to date
• Build strong relationships with customers and serve as their primary point of contact post-sale
• Handle inbound customer queries via email, phone, and remote sessions
• Deliver ongoing training and support to existing customers to ensure successful software usage
• Assist the sales team by providing product knowledge and attending handover meetings with new clients
• Collaborate with the support and product teams to resolve issues and relay customer feedback
• Monitor customer usage and proactively address adoption or engagement challenges
• Develop a deep understanding of PaperLess software and gradually take on responsibility for training new customers (both online and onsite)

Candidate Requirements :

Package :

J-18808-Ljbffr