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Customer Success Manager
QAUnited Kingdom15 days ago
Job type
- Full-time
Job descriptionIdeally, you have a solid track record in account management, customer success, or sales, preferably within the tech or education industry. You possess strong communication skills with the proven ability to engage and influence executive stakeholders in Fortune 50 companies and to examine, synthesize, and present data effectively to various stakeholders. You have a highly collaborative work style, capable of working with and influencing cross-functional teams, including senior leadership, Sales / New Business, Product, and Marketing. Knowledge of consultative sales techniques, competitor landscape, and managed services is desirable.
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Your role will be part of the wider Sales team, driving the commercial success of Digital Subscriptions within the QA Group. You will be a point of contact for clients, working with many C-Suite and VP level partners, so you will need to demonstrate the ability to lead, consult, and advise clients on best practices and share industry knowledge.
Key Responsibilities :
- You will manage a portfolio of enterprise and medium-sized clients, serving as their primary business point of contact throughout their customer journey with a focus on Retention and Success, whilst our New Revenue teams drive growth.
- You will orchestrate overall relationships with assigned strategic and complex enterprise customers, including growing adoption, ensuring retention, and optimising client sentiment.
- You will work in collaboration with New Revenue teams to support growth of these accounts to multi-year, £1m+ partnerships.
- You will be responsible for setting up curriculums and programs with these clients, so curiosity and interest in our content, product offerings, and how these solve client needs are essential.
About you :
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Customer Manager • United Kingdom