Customer Success Manager

We are seeking a highly motivated Customer Success Manager with extensive experience in managing high-touch relationships with global enterprise customers. The ideal candidate will have a proven track record in building relationships with multiple stakeholders, confidently articulating value, and managing a strategic book of business of high-ARR customers. You will be responsible for delivering value to customers across a diverse set of industries, with the ultimate goal of ensuring that they will renew. You will join an experienced team of CSMs, dedicated to understanding customer needs and driving the successful adoption of our solutions.

What You Will Be Doing

• Establish trusted advisor relationships with customer executive sponsors to ensure that all activities are closely aligned with the customer’s business objectives, allowing them to maximize the value they realize from Brightflag’s solutions.
• Track progress toward customer goals during regular meetings.
• Be a Brightflag product expert and provide product-oriented recommendations to customers to help drive their desired outcomes.
• Deliver Executive Business Reviews (EBRs) focused on key data insights and proactive recommendations designed to help customers realize more value.
• Identify blockers to client success and develop mitigation strategies through internal and external collaboration
• Continuously articulate and reinforce the value customers are obtaining from Brightflag’s solutions.
• Address customer inquiries quickly and manage all requests through to completion while setting clear timelines and expectations
• Conduct regular health checks to identify risks early and determine mitigation strategies
• Understand and track customer product feedback, and provide regular input to the Product team

Skills & Experience

The following are a bonus!

Life @ Brightflag

We’re growing fast and so is the experience we can offer you :

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

This role offers a flexible work location in either Dublin or London. Whether that be in the office, remote, or a mix of office / remote work, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship / self sponsorship for this role.

About Brightflag

Hello, We’re Brightflag - one of the fastest-growing tech startups in the legal world - we’re on a mission to transform legal operations. Our patented AI-powered software combined with a best-in-class Customer Success team empowers corporate legal teams to do better, no matter the starting point. Our SaaS platform was the first to apply artificial intelligence and machine learning to legal operations management and has invested more than 100,000+ hours in its development. Using Brightflag, corporate legal teams achieve visibility into their operations, streamline internal workflows, and engage with outside counsel more efficiently. You can learn more about Brightflag here .

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Do you have 3 or more years experience working as a CSM for a Saas company?

Do you have experience running Quarterly Business Reviews (QBRs) for your customers?

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