Customer Success Manager

My client is a global co-living company dedicated to building a better future by transforming the way we live today. They design sustainable, community-focused shared homes around the world—thoughtfully crafted spaces where people can connect, collaborate, and feel a true sense of belonging.

Founded in Brussels and now thriving in cities like New York, Paris, and London, the company is growing rapidly and seeking passionate individuals to help redefine urban living.

London is one of our newest and most dynamic markets, where we're reimagining what shared living means in the heart of the UK’s capital. Our community is expanding quickly as we create beautifully designed homes throughout the city, with a strong emphasis on connection, comfort, and community. From West Hampstead and Elephant & Castle to Finsbury Park, our London members—global citizens, professionals, and creatives—proudly call Cohabs home.

About the Role

We’re looking for a passionate, people-focused team member to lead community experience, drive room leasing, and ensure our London homes run seamlessly. As the local face of the company, you’ll be the bridge between our members, operations team, and global HQ—tuned into what makes living in London special. This is a multifaceted role for someone who thrives on connection, takes initiative, and loves making things happen.

Community

• Build strong relationships with members and serve as their go-to support across all London homes
• Foster a warm, inclusive environment and proactively solve day-to-day issues
• Plan, budget, and execute engaging community events and initiatives
• Own member satisfaction tracking (CSAT & NPS), reporting, and improvement strategies
• Gather and relay member feedback to enhance the overall experience
• Represent the company culture—bringing positivity, fun, and energy to every interaction

Sales & Leasing

Property Operations

As a key team member in a fast-growing startup environment, you’ll be expected to roll up your sleeves and collaborate across all areas of the organisation. From partnering with marketing to supporting finance, this role demands adaptability and a hands-on mindset. You'll have the chance to make a real impact—driving operational improvements and helping shape the future of the community in London. We're looking for someone who’s not just reactive, but proactive—bringing fresh ideas and implementing changes that elevate the member experience and strengthen our presence in the city.

What we’re looking for