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Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department Overview
Noggin is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.
The Customer Success team at Noggin is dedicated to building strong relationships with our customers, ensuring they receive maximum value from our software solutions, and identifying opportunities for expansion. Acting as the primary point of contact, the team focuses on customer retention, satisfaction, and account growth by delivering world-class service and collaborating across all business functions.
Job Description
Please note this role is remote, but will require travel as per business needs.
As a Customer Success Manager, you will be responsible for developing and executing comprehensive action plans for assigned accounts, ensuring that short-term goals and key issues are effectively managed and reported. You will track account activity through our CRM system, measure progress towards strategic objectives, and provide weekly updates to management. You will handle customer issues promptly, from de-escalation to resolution, and work closely with marketing to create and share customer success stories. Additionally, you will facilitate smooth onboarding, coordinate with Professional Service teams for successful implementations, and report on key performance metrics, including customer utilisation and satisfaction.
Key Responsibilities :
Basic Requirements
Education and Qualifications :
Bachelor's degree in Business, Technology, or a related field; 3-5 years of experience in account management, customer success, or similar roles; proven ability to meet financial targets and manage CRM systems effectively.
Experience and Skills :
Experience with technical or configurable products, and strong proficiency in presentation and CRM tools.
Personal Attributes :
Exceptional computer literacy, a deep understanding of IT software procedures, and excellent problem-solving abilities. Strong communication skills and a proactive approach to managing customer relationships and account growth.
Other Requirements :
Compliance :
You will be required to :
Corporate :
Quality :
Health, Safety & Environment :
To enable Motorola Solutions to meet its obligation for providing a healthy and safe working environment for you, you must inform your Manager of any issues which may impact your ability to safely perform your role.
Information Security :
Confidentiality :
You must not disclose to anyone outside Motorola or related or associated bodies corporate, or use in other than Motorola's business, any confidential information or material relating to the business of Motorola either during or after your employment by Motorola. Confidential information about Motorola includes but is not limited to any information (written or oral) of a commercial, operational, technical or financial type, which is not publicly available.
Specific Knowledge and Skills :
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get :
Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Company
Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Telecommunications
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