Customer Success Manager

At PetsApp, we provide an app-based client communication solution for veterinary clinics, enabling them to better engage with pet owners and advocate for their patients.

Our product includes text chat, video consulting, appointment booking, reminders, CRM campaigns, wellness plans, home delivery, AI scribe, and digital payments.

We aim to help clinics serve pets and their owners more effectively while making life easier for veterinary teams.

Since launching in January 2020, PetsApp has experienced significant growth, now serving veterinary clinics in 14 countries and earning a 5.0 feedback score from 40,000 reviews in the App Store.

Job Description

• Manage long-term relationships with existing clinics and assist in onboarding new clinics to PetsApp.
• Review and enhance client performance on the PetsApp platform.
• Support the rollout of new PetsApp solutions to our existing clients.
• Collaborate with other teams at PetsApp to ensure a great client experience.
• Own the end-to-end success of a large portfolio of customers, focusing on revenue retention, growth, and customer satisfaction.
• Veterinary clinic experience is essential!
• Have a strong interest and experience with software solutions, such as practice management software and tools like HubSpot and Metabase.
• Be highly conscientious, detail-oriented, and able to apply strategic goals to decision-making.
• Work independently and proactively.
• Have a high tolerance for ambiguity and understand startup risks and rewards.
• Be a team player with leadership potential.
• This is a crucial role in a hyper-growth startup with clear opportunities for advancement and ownership of customer success areas.
• Competitive compensation offered.

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