Housing Options Officer

Provide individual and accommodation-based support to single clients accommodated at Cedar Lodge at Stanstead Abbotts or any similar temporary accommodation, for previously homeless or rough sleeping applicants, who will likely have support needs including, mental health, drug and alcohol use, history of criminal / anti-social behaviour, or long-term unemployment.

Carrying out outreach tasks to verify rough sleeper across East Herts Borough and supporting verified rough sleepers to ensure they have an identified housing solution that meets their needs and supporting them to achieve and sustain them.

Listen to and build rapport with the residents to encourage positive engagement with the service.

Develop support plans with agreed achievable outcomes in collaboration with the resident at cedar cottage (single client accommodation), relevant support agencies and council officers, notably the Housing Options Officers

Ensure that the required case files and paperwork are kept up-to-date and regularly monitored and contribute to the provision of timely and accurate information as required to manage the service.

Identify and co-ordinate referrals to internal and external support agencies and support residents to engage with those services.

Provide assistance to residents at Cedar Cottage with their general financial management, including the registering of all benefit applications both personal and housing related.

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