Housing Options Officer

Are you passionate about making a direct impact in the lives of people at risk of homelessness?

A local authority in Hertfordshire is seeking an experienced Housing Options Officer to join their team on an 8-month contract, providing high-quality housing advice and support in line with current legislation and council policy.

Key Responsibilities :

• Provide professional, sensitive, and confidential housing advice to customers at risk of homelessness.
• Conduct initial assessments of applicants contacting the council by phone, in writing, or via public body referrals.
• Determine eligibility for assistance and assess whether applicants are homeless or threatened with homelessness within 56 days.
• Issue formal written notifications to applicants on homelessness status.
• Refer eligible applicants to the Senior Housing Options Officer (Prevention and Relief) for further support.
• Offer general housing advice to applicants not at immediate risk, including guidance on applying for social housing.
• Stay up to date with housing legislation, case law, and welfare benefit changes that may impact advice provided.

Requirements :