Customer Support Coordinator

We’re delighted to be supporting our Horley-based client in their search for a Customer Support Coordinator to join their growing team. This is an exciting opportunity for someone with a strong customer service background, excellent Excel skills, and a sharp analytical mindset to develop their career in a varied and rewarding role.

Customer Support Coordinator

Location : Horley (Hybrid working available after training – minimum 2 days in the office)

Salary : £22,000 – £24,000 (DOE)

Hours : Monday to Friday, 9am–5pm (35 hours per week)

What’s in it for you :

• Competitive salary package
• Hybrid working (after training)
• Pension scheme
• Holiday increases with length of service (starting at 20 days, rising to 25)
• Holiday EXTRA – option to buy up to 5 extra days per year
• Employee Assistance Programme (health / legal / counselling)
• Award bonus scheme
• Simply Health
• Season Ticket Loan
• Social events including summer BBQ and festive celebrations

The Role :

As a Customer Support Coordinator, you’ll be at the heart of the customer journey—responding to queries, processing orders, and supporting users with access to online platforms and data. You’ll ensure timely, accurate service delivery while maintaining the company’s reputation for outstanding customer care.

Key Responsibilities Include :