Housing Sales Support Coordinator

Housing Sales Support Coordinator – Croydon

Location : Hybrid, Croydon (2 days from the office, 3 days from home)

Salary : £16 to £20 per hour.

Full-Time (37 hours)

Contract : Up to 31st March 2026 – possibly beyond.

We are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach.

Day-to-day of the role :

Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process.

Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA).

Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA.

Maintain customer folders and sales trackers with the highest level of accuracy.

Assist the team with document creation, obtaining necessary documents from internal / external teams to support resales instructions, and updating trackers.

Required Skills & Qualifications :

Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership

Excellent telephone manner and written communication skills.

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