Customer Service Coordinator

Your new company

An opportunity to work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors.

Your new role

My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience.

Accurately process customer orders and maintain records using internal systems.

Take payments over the phone securely and in line with company procedures.

Schedule service and installation appointments for engineers

Respond to customer enquiries via phone and email, providing timely and helpful support.

Liaise with internal departments to ensure seamless service delivery.

Maintain detailed documentation and ensure data accuracy across all customer interactions.

Build strong relationships with customers, ensuring satisfaction and repeat business.

Support the wider customer service team with administrative tasks and ad hoc duties

What you'll need to succeed

Proven experience in a customer service or administrative role

Strong communication skills

Excellent attention to detail and organisational abilities.

Confident in handling payments and working with CRM / ERP systems.

Ability to multitask and prioritise in a fast paced environment

A proactive, team oriented approach

Previous experience in sales order processing is desirable.

What you'll get in return

28 days holiday

Pension

Progression Opportunities

Parking on-site

Annual Salary Review

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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