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Customer Service Advisor

Customer Service Advisor

Manpower UK LtdLytham, Lancashire, UK
28 days ago
Job type
  • Full-time
Job description

Customer Service Representative

Shift Times : Flexible work patterns to cover the below working hours; 8am-8pm on weekdays, 8am-6pm on weekends

Pay Rate :

Location : Lytham, PR1 8UY

Job Purpose / Overview

As a Customer Service Representative, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning new things. Some key parts of the role are detailed below.

Customer - Help resolve customer queries on first contact whilst meeting the required quality assurance and customer satisfaction standards. Actively engage in all training, coaching and support sessions to help deliver a first-class customer experience.

People - Live the Sopra Steria values towards colleagues and customers at all times. Ensuring people feel safe and respected in work. Proactively engaging in wellbeing and people activities.

Transformation - Dealing with a variety of ad hoc duties. Acting as appropriate on trends including customer feedback and technical issues. Proactively support with change activities to help make NS&I the UK's most trusted savings provider.

Compliance and Regulation : Follow all compliance, legal an...

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Customer Service Advisor • Lytham, Lancashire, UK

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