Customer Service Advisor

Customer Service Advisor

Shift Times : Monday - Friday 8am - 6pm. 37.5-hour week

Pay Rate : £ 12.60 (after 12 weeks) starting on £12.21

Location : West Strand Business Park in Preston, PR1 8UY

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor supporting on the TFC campaign. Tax-Free Childcare (TFC) is a scheme for Government support towards the cost of childcare for working families. In this role you would be supporting families and making a difference by helping them.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

What we are looking for :

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have :

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team

A passion for pr...