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Subsidence Claims Handler
Davies ConsultingCity of Westminster, England, United Kingdom6 days ago
Job type
- Full-time
- Temporary
Job descriptionSome knowledge and understanding of Subsidence in relation to insurance claims Some knowledge or experience of managing technical building claims Some knowledge and understanding of Claims Handling Excellent telephone skills Experience and Understanding of Customer Service Excellent computer literacy Articulation and good communication skills Flexibility and adaptability The ability to organise own workload The ability to work in a fast paced and changing environment Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social : The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health : Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance : x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Wellbeing : Wellbeing centre; move, munch, money & mind focus Discounts with 100s of UK retailers EAP; 24 / 7 confidential helpline 25 days holiday, increasing with tenure (26 days after 5 years and 27 after 10 years) Flexible working; hybrid, work from home or join a collaborative office space Dress for your day Inclusive employment policies (e.g., menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage) Flexible benefits include; holiday purchase plan and option to purchase health cash plan and BUPA dental plan
Overview
Subsidence Claims Handler
Department : Claims Management
Employment Type : Fixed Term - Full Time
Location : Home United Kingdom
Description : To undertake proactive claims handling and progression of Subsidence Claims instructed by our clients on behalf of Policyholders.
Responsibilities
- Pro-actively Manage Subsidence claims through to completion
- Regularly update Clients, Policyholders and their agents
- Assist the field team in completing reports, tasks and answering calls where necessary
- Ensure referral of work to the field team throughout the day, ensuring correct priorities are communicated and completed and that targets are met on a daily basis
- Maintaining claims on DSAS to the highest possible standard
- Managing identified and reported problems within set timescales to ensure adherence to group processes
- Provide support to the DS&S office team in the absence of other staff or in periods of extreme volume
- Maintain a high level of personal competence
- Adhere to Company systems and procedures
- Actively promote the principle of Treating Customer Fairly
- Respond to requests and tasks set by the Team Leader or Head of Subsidence and Surveying
- Undertake any other tasks that are reasonably assigned from time to time
- This role description is not exhaustive and may change with the overall business objectives of the Company.
Skills, Knowledge & Expertise
Job Benefits
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Handler • City of Westminster, England, United Kingdom
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