1st Line Support Engineer

Liberty Recruitment Group is proud to be working with a fantastic Managed Service Provider who are looking for a 1 st Line Support Engineer to join their growing helpdesk team.

Located in Waterlooville, with hybrid working available (3 days a week in office) you will be the first point of contact when a customer has a technical issue. Youll use your inquisitive and technical capabilities to question, troubleshoot and diagnose or escalate their issues, whilst always providing superb customer service.

Responsibilities include :

• Supporting customers via telephone and email to troubleshoot and perform initial diagnosis of issues.
• Prioritise incidents based on customer impact and urgency
• Document recurring issues and share with the team
• Monitor system performance metrics
• Maintain communication with the customer, escalation routes and wider team on any issues.
• Support and uphold the companys Information Security Management System in line with ISO regulations.

To be successful in this role, you will need :